In a constantly evolving energy market, consumer protection and transparency of communications represent an absolute priority for us. Aware of the increase in unfair commercial practices and fraud attempts, we wish to provide our Customers with the necessary guidelines to identify official contacts and prevent potential scams.
Contact and Identification Protocols
It is essential to remember that no operator authorized by our Company is entitled to request payments in cash, checks, or direct collections at the Customer’s home.
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Personnel Identity: Should a representative present themselves at your home, it is your right to request the display of the company identification badge. In case of doubt, we invite you to immediately contact our Customer Service to verify the actual scheduling of a technical or commercial intervention in your area.
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Confidentiality of Personal Data: POD (electricity) and PDR (gas) codes, together with your personal and banking data, are strictly confidential information. Communicating such data to unidentified third parties may result in unrequested contract activations.
Recognizing Unfair Commercial Practices
We invite you to pay maximum attention to telephone (teleselling) or digital communications that present the following characteristics:
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Unjustified Urgency: Claims regarding the imminent termination of supply or the non-negotiable expiration of the current contract.
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Undocumented Rate Changes: Promises of excessive discounts or notices of rate increases not supported by official written communications (which, by law, must arrive at least 90 days in advance).
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Phishing and IT Security: Beware of emails or text messages requesting the entry of login credentials or credit card data on external portals. Our digital communications refer exclusively to the official and secure channels of the Customer Area.
Reporting Procedures
Should you believe you have been the subject of a fraud attempt or have inadvertently provided your data to unauthorized parties, we ask you to:
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Contact our Customer Service promptly
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Send a written report to our dedicated email address
Our legal and technical structure constantly monitors the market to counter such phenomena and ensure maximum protection for your supply.
