This Privacy Policy is provided pursuant to Art. 13 of EU Regulation 2016/679 (hereinafter, the “Regulation”) in order to inform users of the website www.deloaenergy.it (hereinafter, the “Site”) about the privacy policy of Deloa Energy S.r.l.
The pages of the Site may contain links to the websites of other entities, to which this Policy does not extend.
The processing of users’ personal data will take place in compliance with the principles of lawfulness, fairness, transparency, purpose and storage limitation, data minimization, accuracy, integrity, and confidentiality, as well as the principle of accountability referred to in Art. 5 of the Regulation.
Processing of Personal Data means any operation or set of operations, performed with or without the aid of automated processes and applied to Personal Data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
The Data Controller is Deloa Energy S.r.l., with registered office in via Enzenberg n. 24 – 39018 Terlano (BZ), tax code and VAT number 03317680217, tel. +39 0471 1726559, info@deloaenergy.it.
The Data Controller has designated a Data Protection Officer (DPO), who can be contacted for any request regarding the processing of personal data and for the exercise of related rights at the address dpo@deloaenergy.it.
Reserved Area Data – where existing
At the time of creating an account for user management, the following are required: name, surname, tax code, residence, supply address, email address, telephone number, and payment data.
Access to the Reserved Area may also take place via app or through the use of credentials provided by a social network (so-called social log-in).
Payment data
In the event of activation of an electricity and/or natural gas supply, payment data, including identification details, are also processed.
Navigation data
The computer and telecommunications systems and software procedures responsible for the operation of the Site, or dedicated to the operation and use of the APPs made available by Deloa Energy, acquire, during their normal operation, some data (e.g., the date and time of access, the pages visited, the name of the Internet Service Provider and the Internet Protocol (IP) address through which access to the Internet occurs, etc.), the transmission of which is implicit in the use of web communication protocols or is useful for the better management and optimization of the data and email sending system.
Data provided by filling out contact/newsletter forms
The object of processing will be personal details (name and surname) and email address.
The processing of personal data is carried out for the pursuit of specific, explicit, and legitimate purposes and in the presence of a suitable legal basis expressly provided for by the Regulation.
Below are the purposes pursued by Deloa Energy in relation to the processing of data within the Site and the relative legal basis:
The provision of data is necessary in all cases where processing takes place for the fulfillment of legal obligations, for the pursuit of the legitimate interest of the controller, for the execution of pre-contractual measures at the request of the data subject, and for the execution of a contract with the data subject.
In such cases, refusal to provide the requested data could make it impossible to process the data subject’s request.
The consent given by the data subject to the processing for the specifically indicated purposes is revocable at any time through all contact channels of the Data Controller or the Data Protection Officer.
For the pursuit of the purposes listed in this Policy, Deloa Energy may communicate the personal data subject to processing to third parties, designated as Data Processors.
Personal data may be known by the Data Controller’s personnel, designated as Persons in Charge of processing.
The Site is hosted on Server.IT infrastructure within the Fastweb Datacenters in Milan, on Italian infrastructure.
Personal data are stored in compliance with the principles of proportionality and necessity, until the purposes of the processing are achieved.
In the event of the conclusion of an electricity and/or natural gas supply contract, the data will be stored until the termination of the contractual relationship, except for further storage for the fulfillment of legal obligations or for the exercise of rights in court or for debt recovery.
Personal data collected, with the consent of the data subject, for marketing purposes, will be stored until the revocation of consent.
Data collected for the purpose of offering the newsletter service will be stored until the data subject cancels their subscription.
Navigation data may be stored for up to 12 months for crime prevention purposes.
Data subjects have the rights recognized by articles 15 – 21 of the Regulation:
Data subjects also have the right not to be subjected to a decision based solely on automated processing, including profiling, as well as the right to lodge a complaint with the Data Protection Authority.
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Policy updated as of April 2026.
