The TV license fee is charged in the bill to all customers who hold a resident domestic electricity supply utility. The amount of €90 is divided into 10 installments of €9 in electricity bills, from January to October, regardless of the bill payment method (bank transfer, over the counter, card, or direct debit).

In case of doubts about the operation of the meter, the Customer can send a verification request to Deloa Energy, which will be forwarded to the competent distributor for the execution of the service. The Customer will be informed in advance of the costs that will be charged if the meter is found to be working correctly, and the request will be forwarded to the distributor only after confirmation by the customer.

The self-reading communicated by the Customer and validated by the Distributor is used by Deloa Energy, in compliance with current legislation, for the purpose of calculating the consumption accounted for in the period bill. Each bill indicates the time window within which the Customer can communicate the self-reading.

After the finalization of the contract, Deloa Energy will carry out the switching procedure (change of supplier), through which the withdrawal from the contract with the old supplier is simultaneously exercised.

The actual switch normally takes place within a period of one to two months.

The scheduled date for the switch is indicated in the supply contract concluded with the new seller.

No, the change of seller does not involve service interruptions or technical interventions on the meter or systems.

The data necessary to activate the supply are the name, surname, and tax code of the holder, supply address, POD code (electricity), PDR code (natural gas), and payment details.

Our customer service always calls from identifiable or certified numbers. If you have a doubt, hang up and call our official toll-free number found on the bill: our operators will be able to confirm if there is a case open in your name.

Contact us immediately. We will monitor your supply to block any attempts at forced switching to another operator (so-called “slamming”). We also recommend reporting the incident to the ARERA Consumer Desk.

Always check the sender's address. If it does not match our official domain or if the link takes you to a site that asks for your credit card details, close the page. You can check the status of your payments in total security only from our official App or from the protected Customer Area.