To resolve issues related to the supply contract, Customers who have submitted a complaint to the Supplier and remain unsatisfied with the response have access to the Conciliation Service of the Authority, which can be activated free of charge, managed by a third-party conciliator, and conducted online.

As an alternative to the Conciliation Service, consumer Customers may contact one of the ADR (Alternative Dispute Resolution) bodies, whose List is maintained by the Authority.