{"id":7304,"date":"2026-02-20T13:34:52","date_gmt":"2026-02-20T12:34:52","guid":{"rendered":"https:\/\/deloaenergy.it\/conciliation\/"},"modified":"2026-02-20T13:34:52","modified_gmt":"2026-02-20T12:34:52","slug":"conciliation","status":"publish","type":"post","link":"https:\/\/deloaenergy.it\/en\/conciliation\/","title":{"rendered":"CONCILIATION"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">To resolve issues related to the supply contract, Customers who have submitted a complaint to the Supplier and remain unsatisfied with the response have access to the <\/span><\/i><a href=\"https:\/\/www.sportelloperilconsumatore.it\/lo-sportello\/i-servizi\/servizio-conciliazione\"><i><span style=\"font-weight: 400;\">Conciliation Service<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> of the Authority, which can be activated free of charge, managed by a third-party conciliator, and conducted online. <\/span><\/i> <\/p>\n<p><i><span style=\"font-weight: 400;\">As an alternative to the Conciliation Service, consumer Customers may contact one of the ADR (Alternative Dispute Resolution) bodies, whose <\/span><\/i><a href=\"https:\/\/www.arera.it\/consumatori\/conciliazione\/adr-e-odr\"><i><span style=\"font-weight: 400;\">List<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> is maintained by the Authority.<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To resolve issues related to the supply contract, Customers who have submitted a complaint to the Supplier and remain unsatisfied with the response have access to the Conciliation Service of the Authority, which can be activated free of charge, managed by a third-party conciliator, and conducted online. As an alternative to the Conciliation Service, consumer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[49],"tags":[],"class_list":["post-7304","post","type-post","status-publish","format-standard","hentry","category-regulations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CONCILIATION | Deloa Energy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deloaenergy.it\/en\/conciliation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CONCILIATION\" \/>\n<meta property=\"og:description\" content=\"To resolve issues related to the supply contract, Customers who have submitted a complaint to the Supplier and remain unsatisfied with the response have access to the Conciliation Service of the Authority, which can be activated free of charge, managed by a third-party conciliator, and conducted online. 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