{"id":7186,"date":"2026-02-27T10:06:53","date_gmt":"2026-02-27T09:06:53","guid":{"rendered":"https:\/\/deloaenergy.it\/faq\/"},"modified":"2026-09-03T10:58:14","modified_gmt":"2026-09-03T08:58:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/deloaenergy.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7186\" class=\"elementor elementor-7186 elementor-2676\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5a0f5 e-con-full e-flex e-con e-parent\" data-id=\"fb5a0f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b83d77 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3b83d77\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col text-sm pb-25\"><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"412f04ba-89e5-4730-ad01-ec4aa03d8c40\" data-testid=\"conversation-turn-186\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"84cfd8b3-a483-42f8-9516-91915d24283e\" data-message-model-slug=\"gpt-5-2-thinking\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling\"><p data-start=\"0\" data-end=\"168\">Find clear answers to the most common questions about electricity and gas: offers, management, billing, and procedures.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5e6df1 elementor-mobile-align-center elementor-widget elementor-widget-global elementor-global-215 elementor-widget-breadcrumbs\" data-id=\"a5e6df1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/deloaenergy.it\/en\/home-2\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba46e25 e-flex e-con-boxed e-con e-parent\" data-id=\"ba46e25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4a526e animated-slow elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e4a526e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are you looking for?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3b85e ekit-advanced-search-style-default elementor-widget elementor-widget-elementskit-advanced-search\" data-id=\"1d3b85e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-advanced-search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-advanced-search-wrapper\">\n\t\t\t\t\t<form data-settings=\"{&quot;postType&quot;:[&quot;post&quot;,&quot;page&quot;],&quot;postsPerPage&quot;:5,&quot;order&quot;:&quot;DESC&quot;,&quot;keywordOff&quot;:false,&quot;keywordsRank&quot;:5,&quot;keywordsLimit&quot;:5,&quot;searchIcon&quot;:&quot;&lt;i aria-hidden=\\&quot;true\\&quot; class=\\&quot;icon icon-right-arrow\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;showThumbnail&quot;:&quot;&quot;,&quot;showContent&quot;:&quot;yes&quot;,&quot;styleSelect&quot;:&quot;default&quot;,&quot;excludeCategory&quot;:[],&quot;includeCategory&quot;:[],&quot;resultLabel&quot;:&quot;Ci\\u00f2 che hai cercato risulta presente nei seguenti contenuti:&quot;,&quot;noResultFound&quot;:&quot;No result found.&quot;}\" method=\"POST\" action=\"https:\/\/deloaenergy.it\/en\/wp-json\/elementskit\/v1\/advanced-search\/\" name=\"ekit-adv-search-form-1d3b85e\" role=\"search\" id=\"search-form-1d3b85e\">\n\t\t\t<ul class=\"ekit-advanced-search-option\">\n\t\t\t\t<li class=\"ekit-search\">\n\n\t\t\t\t\t\n\t\t\t\t\t<input class=\"search-field\" type=\"text\" name=\"s\" id=\"ekit-adv-search-field-1d3b85e\" value=\"\" placeholder=\"Explore the frequently asked questions or use the search to find the answer immediately.\" aria-label=\"Explore the frequently asked questions or use the search to find the answer immediately.\">\n\t\t\t\t\t<div class=\"ekit-adv-search-loader-closer\">\n\t\t\t\t\t\t<span class=\"ekit-adv-search-loader\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<button type=\"button\" class=\"ekit-adv-search-closer\" aria-label=\"Clear search\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" fill=\"currentColor\" class=\"bi bi-x\" viewBox=\"0 0 16 16\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<path d=\"M4.646 4.646a.5.5 0 0 1 .708 0L8 7.293l2.646-2.647a.5.5 0 0 1 .708.708L8.707 8l2.647 2.646a.5.5 0 0 1-.708.708L8 8.707l-2.646 2.647a.5.5 0 0 1-.708-.708L7.293 8 4.646 5.354a.5.5 0 0 1 0-.708z\" \/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"ekit-submit\">\n\t\t\t\t\t\t<button class=\"ekit-search-button\" type=\"submit\">\n\t\t\t\t\t\t\t<svg class=\"ekit-search-icon ekit-svg-icon icon-magnifying-glass-search\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.552 27.495l-7.662-7.915c-0.549-0.568-1.236-0.795-1.534-0.505-0.299 0.288-0.986 0.061-1.535-0.506l-0.11-0.114c3.429-4.51 3.096-10.967-1.021-15.085-4.494-4.494-11.781-4.494-16.274 0s-4.494 11.78 0 16.274c4.188 4.188 10.798 4.469 15.317 0.852l0.048 0.050c0.548 0.568 0.753 1.262 0.453 1.55-0.298 0.289-0.095 0.983 0.455 1.55l7.657 7.918c0.549 0.566 1.455 0.583 2.023 0.033l2.149-2.079c0.566-0.549 0.582-1.453 0.033-2.023zM17.162 17.116c-3.093 3.093-8.125 3.093-11.218 0.001s-3.092-8.126 0-11.218c3.092-3.093 8.125-3.092 11.217 0 3.093 3.092 3.093 8.124 0.001 11.217z\"><\/path><\/svg>\t\t\t\t\t\t\t<span class=\"ekit-search-button-text\">Search <\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/form>\n\t\t\t\t\t\t\t<div class=\"ekit-advanced-search-result\">\n\t\t\t\t\t\t<div class=\"ekit-search-result-items\" aria-live=\"polite\"> <\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0ee577 e-flex e-con-boxed e-con e-parent\" data-id=\"a0ee577\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8dc995 elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"d8dc995\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a9936a6b6f98\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-d8dc995\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-00139db6a9936a6b6f98\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-00139db6a9936a6b6f98\" aria-expanded=\"true\" aria-controls=\"Collapse-00139db6a9936a6b6f98\">\n                            \n                            <span class=\"ekit-accordion-title\">What does certified green energy mean?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-00139db6a9936a6b6f98\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-d8dc995\" data-parent=\"#accordion-6a9936a6b6f98\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Certified green energy identifies electricity produced exclusively from renewable sources, the traceability of which is ensured by Guarantees of Origin (GO). The GO is the document intended to prove to end customers the share or quantity of electricity from renewable sources in the energy mix. All Deloa Energy offers are 100% from renewable sources.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-d8dc995\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-770c2a86a9936a6b6f98\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-770c2a86a9936a6b6f98\" aria-expanded=\"false\" aria-controls=\"Collapse-770c2a86a9936a6b6f98\">\n                            \n                            <span class=\"ekit-accordion-title\">How the TV license fee is paid in the bill and how much it amounts to<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-770c2a86a9936a6b6f98\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-d8dc995\" data-parent=\"#accordion-6a9936a6b6f98\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The TV license fee is charged in the bill to all customers who hold a resident domestic electricity supply utility. The amount of <strong>\u20ac90<\/strong> is divided into <strong>10 installments of \u20ac9<\/strong> in electricity bills, <strong>from January to October<\/strong>, regardless of the bill payment method (<strong>bank transfer, over the counter, card, or direct debit<\/strong>).<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-d8dc995\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-1a14f8d6a9936a6b6f98\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1a14f8d6a9936a6b6f98\" aria-expanded=\"false\" aria-controls=\"Collapse-1a14f8d6a9936a6b6f98\">\n                            \n                            <span class=\"ekit-accordion-title\">How can you check that the meter is working correctly?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1a14f8d6a9936a6b6f98\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-d8dc995\" data-parent=\"#accordion-6a9936a6b6f98\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>In case of doubts about the operation of the meter, the Customer can send a verification request to Deloa Energy, which will be forwarded to the competent distributor for the execution of the service. The Customer will be informed in advance of the costs that will be charged if the meter is found to be working correctly, and the request will be forwarded to the distributor only after confirmation by the customer.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-d8dc995\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-1d26e966a9936a6b6f98\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1d26e966a9936a6b6f98\" aria-expanded=\"false\" aria-controls=\"Collapse-1d26e966a9936a6b6f98\">\n                            \n                            <span class=\"ekit-accordion-title\">Self-reading<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1d26e966a9936a6b6f98\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-d8dc995\" data-parent=\"#accordion-6a9936a6b6f98\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The self-reading communicated by the Customer and validated by the Distributor is used by Deloa Energy, in compliance with current legislation, for the purpose of calculating the consumption accounted for in the period bill. Each bill indicates the time window within which the Customer can communicate the self-reading.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-d8dc995\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-f12d2796a9936a6b6f98\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f12d2796a9936a6b6f98\" aria-expanded=\"false\" aria-controls=\"Collapse-f12d2796a9936a6b6f98\">\n                            \n                            <span class=\"ekit-accordion-title\">How does the switch to Deloa Energy take place?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f12d2796a9936a6b6f98\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-d8dc995\" data-parent=\"#accordion-6a9936a6b6f98\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span style=\"font-weight: 400\">After the finalization of the contract, Deloa Energy will carry out the switching procedure (change of supplier), through which the withdrawal from the contract with the old supplier is simultaneously exercised.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The actual switch normally takes place within a period of one to two months.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The scheduled date for the switch is<\/span> <span style=\"font-weight: 400\">indicated in the supply contract concluded with the new seller.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-d8dc995\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-36832046a9936a6b6f98\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-36832046a9936a6b6f98\" aria-expanded=\"false\" aria-controls=\"Collapse-36832046a9936a6b6f98\">\n                            \n                            <span class=\"ekit-accordion-title\">Can the supply be interrupted by changing suppliers?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-36832046a9936a6b6f98\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-5-d8dc995\" data-parent=\"#accordion-6a9936a6b6f98\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span style=\"font-weight: 400\">No, the change of seller does not involve service interruptions or technical interventions on the meter or systems.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-d8dc995\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-ea58c056a9936a6b6f98\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ea58c056a9936a6b6f98\" aria-expanded=\"false\" aria-controls=\"Collapse-ea58c056a9936a6b6f98\">\n                            \n                            <span class=\"ekit-accordion-title\">What data is needed to activate the supply?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ea58c056a9936a6b6f98\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-6-d8dc995\" data-parent=\"#accordion-6a9936a6b6f98\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span style=\"font-weight: 400\">The data necessary to activate the supply are the name, surname, and tax code of the holder, supply address, POD code (electricity), PDR code (natural gas), and payment details.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-d8dc995\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-122238d6a9936a6b6f98\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-122238d6a9936a6b6f98\" aria-expanded=\"false\" aria-controls=\"Collapse-122238d6a9936a6b6f98\">\n                            \n                            <span class=\"ekit-accordion-title\">I received a call from a number claiming to be my supplier. How can I be sure?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-122238d6a9936a6b6f98\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-7-d8dc995\" data-parent=\"#accordion-6a9936a6b6f98\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Our customer service always calls from identifiable or certified numbers. If you have a doubt, hang up and call our official toll-free number found on the bill: our operators will be able to confirm if there is a case open in your name.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-d8dc995\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-f4145cf6a9936a6b6f98\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f4145cf6a9936a6b6f98\" aria-expanded=\"false\" aria-controls=\"Collapse-f4145cf6a9936a6b6f98\">\n                            \n                            <span class=\"ekit-accordion-title\">What happens if I accidentally gave my POD or PDR code to a stranger?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f4145cf6a9936a6b6f98\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-8-d8dc995\" data-parent=\"#accordion-6a9936a6b6f98\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Contact us immediately. We will monitor your supply to block any attempts at forced switching to another operator (so-called \u201cslamming\u201d). We also recommend reporting the incident to the ARERA Consumer Desk.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-d8dc995\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-c65f17f6a9936a6b6f98\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c65f17f6a9936a6b6f98\" aria-expanded=\"false\" aria-controls=\"Collapse-c65f17f6a9936a6b6f98\">\n                            \n                            <span class=\"ekit-accordion-title\">I received an email saying that my last bill has not been paid and there is a link. Is it safe?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c65f17f6a9936a6b6f98\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-9-d8dc995\" data-parent=\"#accordion-6a9936a6b6f98\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Always check the sender's address. If it does not match our official domain or if the link takes you to a site that asks for your credit card details, close the page. You can check the status of your payments in total security only from our official App or from the protected Customer Area.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a44fc2 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"8a44fc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"eael-wrapper-link-e247341 --eael-wrapper-link-tag\" href=\"https:\/\/deloaenergy.it\/category\/autolettura\/\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-e247341\" class=\"elementor-element elementor-element-e247341 e-con-full e-transform e-flex e-con e-child\" data-id=\"e247341\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.9499999999999999555910790149937383830547332763671875,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t<div class=\"elementor-element elementor-element-3a40203 e-con-full e-flex e-con e-child\" data-id=\"3a40203\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-202e520 e-con-full e-flex e-con e-child\" data-id=\"202e520\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13b1f13 elementor-widget elementor-widget-heading\" data-id=\"13b1f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Self-reading<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"eael-wrapper-link-65d0b3d --eael-wrapper-link-tag\" href=\"https:\/\/deloaenergy.it\/category\/cessione-del-credito-e-detrazioni\/\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-65d0b3d\" class=\"elementor-element elementor-element-65d0b3d e-con-full e-transform e-flex e-con e-child\" data-id=\"65d0b3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.9499999999999999555910790149937383830547332763671875,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t<div class=\"elementor-element elementor-element-ab40507 e-con-full e-flex e-con e-child\" data-id=\"ab40507\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecc64ac e-con-full e-flex e-con e-child\" data-id=\"ecc64ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fcdf01 elementor-widget elementor-widget-heading\" data-id=\"3fcdf01\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Meter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"eael-wrapper-link-cda40e6 --eael-wrapper-link-tag\" href=\"https:\/\/deloaenergy.it\/category\/fasce-orarie\/\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-cda40e6\" class=\"elementor-element elementor-element-cda40e6 e-con-full e-transform e-flex e-con e-child\" data-id=\"cda40e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.9499999999999999555910790149937383830547332763671875,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t<div class=\"elementor-element elementor-element-ed730e1 e-con-full e-flex e-con e-child\" data-id=\"ed730e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd0966b e-con-full e-flex e-con e-child\" data-id=\"bd0966b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70299ec elementor-widget elementor-widget-heading\" data-id=\"70299ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">TV License Fee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"eael-wrapper-link-bd27a13 --eael-wrapper-link-tag\" href=\"https:\/\/deloaenergy.it\/category\/bonus-sociale\/\"><\/a><div data-eael-wrapper-link=\"eael-wrapper-link-bd27a13\" class=\"elementor-element elementor-element-bd27a13 e-con-full e-transform e-flex e-con e-child\" data-id=\"bd27a13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.9499999999999999555910790149937383830547332763671875,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t<div class=\"elementor-element elementor-element-fc427cc e-con-full e-flex e-con e-child\" data-id=\"fc427cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cd8b09 e-con-full e-flex e-con e-child\" data-id=\"0cd8b09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6c04ca elementor-widget elementor-widget-heading\" data-id=\"c6c04ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Green Energy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02ae0b6 e-flex e-con-boxed e-con e-parent\" data-id=\"02ae0b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a037f1b e-con-full e-flex e-con e-child\" data-id=\"a037f1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-552847f e-con-full e-flex e-con e-child\" data-id=\"552847f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f8d0b3 elementor-widget elementor-widget-heading\" data-id=\"4f8d0b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you need clarification before activating?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3d7c96 elementor-widget elementor-widget-text-editor\" data-id=\"a3d7c96\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Write to us at <strong data-start=\"421\" data-end=\"444\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"423\" data-end=\"442\">info@deloaenergy.it<\/a><\/strong>: the Deloa team will respond and help you choose the most suitable solution, with simple and precise indications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed9b2ea animated-slow elementor-tablet-align-center elementor-align-right elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-button\" data-id=\"ed9b2ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-shrink\" href=\"mailto:info@deloaenergy.it\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">get in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Find clear answers to the most common questions about electricity and gas: offers, management, billing, and procedures. What are you looking for? Search What does certified green energy mean? Certified green energy identifies electricity produced exclusively from renewable sources, the traceability of which is ensured by Guarantees of Origin (GO). The GO is the document [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7142,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-7186","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ | Deloa Energy<\/title>\n<meta name=\"description\" content=\"Find clear answers to the most common questions about electricity and gas: offers, management, billing, and procedures.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deloaenergy.it\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Find clear answers to the most common questions about electricity and gas: offers, management, billing, and procedures.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deloaenergy.it\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Deloa Energy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-03T08:58:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deloaenergy.it\/wp-content\/uploads\/2026\/04\/Nuovo-progetto-2-1-7.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"948\" \/>\n\t<meta property=\"og:image:height\" content=\"948\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/faq\\\/\",\"name\":\"FAQ | Deloa Energy\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/faq\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/faq\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/deloaenergy.it\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Nuovo-progetto-2-1-7.webp\",\"datePublished\":\"2026-02-27T09:06:53+00:00\",\"dateModified\":\"2026-09-03T08:58:14+00:00\",\"description\":\"Find clear answers to the most common questions about electricity and gas: offers, management, billing, and procedures.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/deloaenergy.it\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/faq\\\/#primaryimage\",\"url\":\"https:\\\/\\\/deloaenergy.it\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Nuovo-progetto-2-1-7.webp\",\"contentUrl\":\"https:\\\/\\\/deloaenergy.it\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Nuovo-progetto-2-1-7.webp\",\"width\":948,\"height\":948,\"caption\":\"renewable energy\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/home-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/\",\"name\":\"Deloa Energy\",\"description\":\"L&#039;energia che non c&#039;era.\",\"publisher\":{\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/#organization\",\"name\":\"Deloa Energy\",\"url\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/deloaenergy.it\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Nuovo-progetto-1.webp\",\"contentUrl\":\"https:\\\/\\\/deloaenergy.it\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Nuovo-progetto-1.webp\",\"width\":1112,\"height\":388,\"caption\":\"Deloa Energy\"},\"image\":{\"@id\":\"https:\\\/\\\/deloaenergy.it\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"description\":\"Abbiamo accorciato la distanza tra la natura e le tue necessit\u00e0. In Deloa Energy, la filiera corta \u00e8 la chiave per un rapporto nuovo con luce e gas: nessuna complessit\u00e0, zero sprechi, solo la forza di un\u2019energia consapevole che costruisce la tua vera autonomia sostenibile.\",\"email\":\"info@deloaenergy.it\",\"telephone\":\"\u202d+39 0471 1726559\u202c\",\"legalName\":\"DELOA ENERGY S.R.L.\",\"vatID\":\"03317680217\",\"taxID\":\"03317680217\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"1\",\"maxValue\":\"10\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQ | Deloa Energy","description":"Find clear answers to the most common questions about electricity and gas: offers, management, billing, and procedures.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/deloaenergy.it\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ","og_description":"Find clear answers to the most common questions about electricity and gas: offers, management, billing, and procedures.","og_url":"https:\/\/deloaenergy.it\/en\/faq\/","og_site_name":"Deloa Energy","article_modified_time":"2026-09-03T08:58:14+00:00","og_image":[{"width":948,"height":948,"url":"https:\/\/deloaenergy.it\/wp-content\/uploads\/2026\/04\/Nuovo-progetto-2-1-7.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/deloaenergy.it\/en\/faq\/","url":"https:\/\/deloaenergy.it\/en\/faq\/","name":"FAQ | Deloa Energy","isPartOf":{"@id":"https:\/\/deloaenergy.it\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/deloaenergy.it\/en\/faq\/#primaryimage"},"image":{"@id":"https:\/\/deloaenergy.it\/en\/faq\/#primaryimage"},"thumbnailUrl":"https:\/\/deloaenergy.it\/wp-content\/uploads\/2026\/04\/Nuovo-progetto-2-1-7.webp","datePublished":"2026-02-27T09:06:53+00:00","dateModified":"2026-09-03T08:58:14+00:00","description":"Find clear answers to the most common questions about electricity and gas: offers, management, billing, and procedures.","breadcrumb":{"@id":"https:\/\/deloaenergy.it\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/deloaenergy.it\/en\/faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deloaenergy.it\/en\/faq\/#primaryimage","url":"https:\/\/deloaenergy.it\/wp-content\/uploads\/2026\/04\/Nuovo-progetto-2-1-7.webp","contentUrl":"https:\/\/deloaenergy.it\/wp-content\/uploads\/2026\/04\/Nuovo-progetto-2-1-7.webp","width":948,"height":948,"caption":"renewable energy"},{"@type":"BreadcrumbList","@id":"https:\/\/deloaenergy.it\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/deloaenergy.it\/en\/home-2\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/deloaenergy.it\/en\/#website","url":"https:\/\/deloaenergy.it\/en\/","name":"Deloa Energy","description":"L&#039;energia che non c&#039;era.","publisher":{"@id":"https:\/\/deloaenergy.it\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/deloaenergy.it\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/deloaenergy.it\/en\/#organization","name":"Deloa Energy","url":"https:\/\/deloaenergy.it\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deloaenergy.it\/en\/#\/schema\/logo\/image\/","url":"https:\/\/deloaenergy.it\/wp-content\/uploads\/2026\/01\/Nuovo-progetto-1.webp","contentUrl":"https:\/\/deloaenergy.it\/wp-content\/uploads\/2026\/01\/Nuovo-progetto-1.webp","width":1112,"height":388,"caption":"Deloa Energy"},"image":{"@id":"https:\/\/deloaenergy.it\/en\/#\/schema\/logo\/image\/"},"description":"Abbiamo accorciato la distanza tra la natura e le tue necessit\u00e0. In Deloa Energy, la filiera corta \u00e8 la chiave per un rapporto nuovo con luce e gas: nessuna complessit\u00e0, zero sprechi, solo la forza di un\u2019energia consapevole che costruisce la tua vera autonomia sostenibile.","email":"info@deloaenergy.it","telephone":"\u202d+39 0471 1726559\u202c","legalName":"DELOA ENERGY S.R.L.","vatID":"03317680217","taxID":"03317680217","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"1","maxValue":"10"}}]}},"_links":{"self":[{"href":"https:\/\/deloaenergy.it\/en\/wp-json\/wp\/v2\/pages\/7186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deloaenergy.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deloaenergy.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deloaenergy.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deloaenergy.it\/en\/wp-json\/wp\/v2\/comments?post=7186"}],"version-history":[{"count":1,"href":"https:\/\/deloaenergy.it\/en\/wp-json\/wp\/v2\/pages\/7186\/revisions"}],"predecessor-version":[{"id":7191,"href":"https:\/\/deloaenergy.it\/en\/wp-json\/wp\/v2\/pages\/7186\/revisions\/7191"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/deloaenergy.it\/en\/wp-json\/wp\/v2\/media\/7142"}],"wp:attachment":[{"href":"https:\/\/deloaenergy.it\/en\/wp-json\/wp\/v2\/media?parent=7186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}